Frequently asked questions.
Everything you need to know about your cushion, delivery, and our comfort guarantee.
📦 Shipping & delivery
How long does shipping take?
UK: 5–9 business days
US: 5–8 business days
All orders are fully tracked and insured — tracking link sent once shipped.
Do you ship to my country?
We currently ship to the UK and US. More locations coming soon.
Is shipping really free?
Yes — free shipping to the UK and US on every order, no minimum spend.
✨ Returns & guarantee
What if the cushion isn't right for me?
30-Day Comfort Guarantee — try it for 30 days. If it doesn't work for you, we'll make it right.
How do I return?
Email hello@alignedtruley.com with your order number — we'll guide you step by step.
Do I pay for returns?
We cover it if there's an issue. If you changed your mind, you cover return shipping.
🪑 Using your cushion
Can I use it at my desk?
Yes — designed exactly for that. Seat cushion supports hips & spine; lumbar pillow keeps lower back aligned. Use together or separately.
Will it fit my chair?
Fits nearly all standard office, dining, and car seats.
How do I clean it?
• Cover — removable, hand-wash with mild detergent
• Foam core — wipe only, never submerge in water
• Air dry only — never tumble dry
How long will it last?
With proper care, the foam retains support for years.
📝 Orders & payment
When will my order ship?
Processes within 1–2 business days. Tracking sent to your email as soon as it goes out.
Can I change or cancel my order?
Email us ASAP — if it hasn't shipped, we can adjust it.
What payments do you accept?
All major cards, Apple Pay, Google Pay — fast, secure, one-tap checkout.
Is my payment secure?
100% — fully encrypted. We never store your full card details.
Still have questions?
Email hello@alignedtruley.com — we reply within 24 hours.